Volunteer to be a Long-Term Care Ombudsman
SNAP is seeking volunteers for the Eastern Washington Long-Term Care Ombudsman Program. As an ombudsman you’ll visit nursing homes, assisted living, and adult family homes to protect the rights of residents and ensure they receive quality care. Serving: Spokane, Whitman, Stevens, Pend Oreille, and Ferry Counties. Learn more: www.snapwa.org/long-term-care-ombudsman | (509) 456-7133
Why Your Voice Matters
By 2050, America’s population of older adults (65+) is expected to reach 82 million. Nearly 70% of those who turn 65 will need some form of long-term care. The Eastern Washington Long-Term Care Ombudsman Program—administered locally by SNAP—ensures that residents in nursing homes, assisted living, and adult family homes are treated with dignity and respect. Our trained volunteers are the lifeline for residents, listening to their concerns, investigating complaints, and speaking up when no one else can. Right now, only 19 volunteers serve our entire region—less than half of pre-COVID levels. That leaves nearly 40% of nursing homes in Eastern Washington without a regular ombudsman presence. For some residents, our volunteers are the only visitors they see. This fall, we need more community members to step up.
Watch the Video Below to Hear Current Volunteers
What Volunteers Do
As a volunteer ombudsman, you’ll serve in three essential roles:
– Advocate: Help resolve complaints and concerns from residents, families, or staff. – Educator: Share information about resident rights and care standards. – Companion: Offer a friendly face and a listening ear
How You’ll Make a Difference
– Investigate complaints such as neglect, poor care, or unfair treatment.
– Protect residents’ rights to dignity, safety, and respect.
– Educate families and staff on resident rights and best practices.
– Report facility conditions to help improve care across the region.
Who We’re Looking For
No medical background is required—just compassion, commitment, and a few hours each week. Whether you’re retired, working part-time, or simply passionate about supporting older adults, your presence can bring hope and accountability to those who need it most.
If you would like to make a difference in the lives of Eastern Washington long-term care residents, please complete the volunteer application.